- With the recent outbreak of COVID-19 we acknokowledge that it is a difficult time for many.
- We want our tenants to know that your safety is a priority to us and
- We want to work with you as everyone gets through what is going on right now.
- We want to inform everyone that our office is now closed to the public.
- Many of our team members are still working from their homes and the office to
- support you.
- Please call 519-255-7368 or email firstname.lastname@example.org for any inquires.
- We ask that you be patient as we are working with a smaller staff and as such
- We ask that you leave one message if you are unable to reach someone when you
- You can pay your rent through rentmoola.com by credit card or debit, as well as, through Bill Payment System.
- Please contact email@example.com for information on how to set it up and get your ID number.
- Please reach out to your property manager if you will have trouble paying your rent on or before the 1st of the month.
TIPS ON HOW TO PREVENT THE SPREAD OF THE CORONAVIRUS
- AVOID CLOSE CONTACT WITH PEOPLE WHO ARE SICK
- COVER YOUR COUGH OR SNEEZE WITH A TISSUE, THEN THROW THAT TISSUE IN THE TRASH.
- AVOID TOUCHING YOUR EYES, NOSE, AND MOUTH
- CLEAN AND DISINFECT FREQUENTLY TOUCHED OBJECTS AND SURFACES
- STAY HOME WHEN YOU ARE SICK. CALL A HOTLINE TO SPEAK WITH A HEALTHCARE NURSE OR DOCTOR BEFORE GOING TO THE DOCTORS OFFICE OR HOSPITAL. Self Isolation Article
- WASH YOUR HANDS OFTEN WITH SOAP AND WATER FOR AT LEAST 20 SECONDS.
- Please note: Many vendors have reduced their services to emergency calls only.
- Please do not call to check in on any work orders that are not emergent. We will not have the capacity to respond to these calls.
- Non-emergent work orders will still be accepted but postponed for service.
- Emergent work orders will be handled as always. Once you have called the hot line at 1-866-872-5004 and placed your work order, you will be contacted directly by a team member and further advised.
- Our office is currently closed to the public, we will keep updates on when it will re-open for Phase 3 of the opening of the economy.
- Office phone lines are open from 9 am to 5 pm – Monday to Friday!